Lodging a complaint
If you have any concern or complaint regarding any aspect of your º¬Ðß²Ý centre’s operation and management, please contact the Instructor of your centre (Franchisee) in the first instance. This will often be the most direct and fastest way to resolve issues relating to your child’s attendance at a º¬Ðß²Ý centre. For example, matters regarding notice of discontinuation, fees, progress of students, homework, etc, can be addressed to the Instructor at the centre (Franchisee) to be actioned promptly.
Please use this link to find the contact details of your centre:
In the following circumstances, you may also lodge your case with the º¬Ðß²Ý Australia head office (Franchisor):
- If the issue has not be resolved by the Franchisee in a satisfactory manner;
- If the matter is of such gravity and urgency that it requires escalation; and
- If you would like to remain anonymous (please note this specifically).
We value our customers and will endeavour to resolve any concerns promptly with the view to reaching a mutually satisfactory outcome for all parties. To this end, the Franchisor:
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- Will ensure that the process is impartial and fair for you and the Franchisee;
- Will act in good faith in line with the Franchising Code of Conduct;
- We may at times choose to keep findings or outcomes wholly or partially confidential, if we reasonably determine that disclosure may jeopardise the process and outcome and/or result in unwarranted harm to the reputation and standing of either party.
Please contact us at publicrelations@kumon.com.au. We will acknowledge receipt of your case and will be in contact within two working days.